Troubleshooting - Licensing

Product suddenly becomes unlicensed before it is due to

Contact your supplier for a new license, but this time with a different license type. The license type can be accessed from the license entry screen. Always try license method B first for laptops.

"Cannot create file" messages during licensing

You do not have sufficient rights to enter the licence. Try entering the licence whilst logged in as a user that has administrative rights.

Cannot start more than one copy of the specified program

Cannot communicate with machmn1.exe!

This occurs when using License Method B and the version of the program machmn1.exe is out-of-date is missing supporting files. Either:

  • Use a different licensing method
  • Download the latest machmn1.exe plus supporting files in These should be copied to the system32 directory, normally in c:\windows