Troubleshooting - Installation

Messages about insufficient privileges during installation

You need administrative rights to install Excelerator.

Excelerator Menu bar does not appear

Are you logged in as a different user from the installation user? See Manually Registration of COM dlls below.

Error registering XXXXXAddIn.dll during installation

If you are using Excel 97, this version does not support this type of add-in.  Continue with the installation, and the try the other type of Add-ins as described in Old Style Add-Ins.

Otherwise, please refer to the general instructions regarding failure to register a dll. 

Error registering XXXXX.dll during installation 

Please ensure that you have administrative rights on the PC.  If you do not, repeat the installation when logged in as a user that does have administrative rights. 

Otherwise, note the name of the if possible finish the installation try to manually register the dll. 

Manually Registration of COM dlls 

Run a command shell. (Click Start,  then Run, enter cmd, and click OK).  This will display a window where you can enter commands.  

Change directory to the directory which holds the dll, using the cd command.  (You can find where files are installed in the Details of Installed Files section.)

cd <directory name>  <return>

For example: cd C:\Program Files\Codis Excelerator\Excelerators  <return>

Next register the dll file using the regsvr32 command. E.g:

regsvr32 adxloader.dll <return>

Error accessing Add-In Menu Options

If the following error is displayed when accessing a menu option, then follow the instructions below to resolve. 

This may due to insufficient rights on

"HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\AddIns\ADXXLForm" registry node.

SharedAddInError

Clicking on Details shows the error detail:

SharedAddInErrorDetail

Clicking on Show Log outputs the error to Notepad.  The log file can be saved locally, by selecting Save As and emailed to Codis Support, if requested.


SharedAddInErrorLog

Check that the user has sufficient privileges to access the Add-Ins by following these steps:

Run Regedit (Start>Run)
Expand HKEY_CURRENT_USER
Software > Microsoft > Office > Excel  > AddIns Right click on ADXXLForm

SharedAddInErrorRegistry

Select Permissions

Ensure Full Control, Read and Special Permissions are ticked

Select Apply and then click OK

SharedAddInErrorRegistryPermissions